Tuesday, December 28, 2010

The 10 Commandments of Customer Support


  1. Listen
  2. Teach
  3. Pay Attention
  4. Ask the Right Questions
  5. Don't Interrupt 
  6. Apologize
  7. Focus On Solutions, Not On Blame
  8. Put Yourself In Their Shoes
  9. Treat Free Product Users As Customers
  10. Laugh, Smile and Have Fun
You can the read the full article at HubSpot.