Thursday, February 18, 2010

6 Tips To Have A Great Phone Conversation

  1. Be prepared
    Know who you will be talking to, what you will be talking about and what you want to achieve at the end of the call.
  2. Speak loud
    As you are well prepared, the power of your voice will give you the authority you need.
  3. Speak slow
    Give your listener a chance to know/understand what you are talking about. The slower you speak, the better your pronunciation.
  4. Adjust your pitch
    A monotone pitch is not going to convince anyone, keep the conversation lively.
  5. Add regular pauses
    Pauses can reinforce your message, and put the emphasis right where you need it.
  6. Use a good headset
    70% of listeners know when the speaker uses a headset, 2/3 of the listeners say they have a more natural conversation with a headset user.