Tuesday, May 5, 2009

Continuous Improvement

Do you ask yourself the following questions (every day)?image

  1. Are my customers satisfied?
  2. Do I check if my customers are satisfied?
  3. What can I do to improve my customer satisfaction?
  4. Do I listen to the voice of my customers,suppliers, ...?
  5. Am I aware of what is happening in the market (read what are my competitors doing better than I do)?
  6. Am I adjusting my company to the above?

It is only by challenging oneself that continuous improvement is possible.