The 10 Commandments of Customer Support

1. Listen
2. Teach
3. Pay Attention
4. Ask the Right Questions
5. Don't Interrupt 
6. Apologize
7. Focus On Solutions, Not On Blame
8. Put Yourself In Their Shoes
9. Treat Free Product Users As Customers
10. Laugh, Smile and Have Fun

You can the read the full article at HubSpot.

25 Ways to Get More Social Media Followers

Here are 25 easy ways you can get more social media followers:

1. Enable Social Sharing
2. Share Quality Content
3. Get Employees to Follow
4. Invite Partners, Vendors, Clients, and Customers
5. Email Signature
6. Blog Comment Signature
7. Include Links on Offers and Assets
8. CTAs on Thank You Pages
9. CTAs on Thank You Emails
10. Cross Promote
11. Contact or About Us Pages
12. Business Cards
13. Newsletters & Lead Nurturing
14. Direct Mail Assets
15. Facebook: Like Box on Website
16. Facebook: Hide Content From Non-Likers
17. Facebook: Suggest to Friends
18. Facebook: Invite Friends Tab
19. Twitter: Twitter Directories
20. Twitter: Add a Twitter Badge or Module
21. Twitter: Talk to People Who Mention You
22. LinkedIn: Add Links on LinkedIn Profile
23. LinkedIn: Add links to LinkedIn Business Page
24. LinkedIn: LinkedIn Answers Signature
25. YouTube: Embed Your Videos

You can read the entire story at HubSpot.

Lessons Black Friday Can Teach You About Your Job Search

1. Get there early
2. Do your homework
3. Don't push and shove
4. Get in and get out

You can read the entire story at Doostang.

Five Questions to Ask Before Beginning a Social Media Initiative

1. Where are my customers and prospects aggregating online?
2. How will this social initiative enhance the customer experience?
3. Am I using social media to hide deeper flaws in my business?
4. Who will be responsible for our social outreach?
5. How will I track and measure success?

You can read the entire story at B2B Blog.

Top 5 Trends of 2010

Mobile

Internet of Things

Location-Based Social Networks

Real-Time Web

Structured Data

You can read more at ReadWriteWeb.

Ten Steps You Can Take to Create Compelling Testimonials

Here are 10 steps you can take to create compelling testimonials.

1. Determine what testimonials you'll need
2. Ask every customer for a testimonial
3. Tell your customer how you plan to use their testimonial
4. Offer to help prepare the testimonial
5. Make it specific
6. Attempt to quantify value
7. Keep it short
8. Include the customer's name, title, and company
9. Place your testimonials where prospective customers will see them
10. Consider enlisting help

You can read  Barbara Bix entire article at MarketingProfs.

10 Ways to Entice Your Whole Company (Not Just Marketing) to Blog

So how do you motivate your organization's employees to contribute?

1. Deputize a blog manager
2. Make blogging a privilege
3. Make them Queen for a Day
4. Support their social efforts
5. Create blogging "beats"
6. Make it easy
7. Make it fun
8. Reward contributors
9. Remember that blogging isn't just about writing
10. Communicate business results

You can read Ann Handley's article at MarketingProfs.

Future of Screen Technology

Can't wait for the future to happen :o)

Source: LikeCool.

In Negotiations, Play Stupid to Win Smart

1. Pause. 
   Consider business situations as a mini movie in production in which you are the director. When you have any new and sudden disruption to filming (i.e. new information, a new competitive entrant, a new shift in available resources, etc.), the first call to action should be to take a pause.
2. Play. 
   Let the movie play out in your head and think about the various scenarios and how you can use the new information or situation to your advantage.
3. Mute.
   Remind yourself to hit your internal mute button so that you keep your thinking to yourself unless there is a compelling reason to share. Think like a poker player and ask if there is any upside to sharing what you know with the counter-party. There usually isn't.
4. Rewind and Record Again.
   Appropriately reset your actions and hit "record" again to move toward your desired "win smart" ending.

You can read more at Harvard Business Review.